Shipping policy

 

1. Delivery Zones & Fees

The total delivery cost, including packaging fees, will be indicated at the end of the checkout process, depending on the product’s characteristics (volume, weight, destination).

2. Delivery Method & Limitations

All shipments are made via recommended ground transport (with delivery confirmation when applicable).
Delivery is made at the property line (at the edge of the area accessible by truck).
The trucks used are heavy vehicles (over 3.5 tons, up to 21 tons). If access is not suitable for such vehicles, additional fees may apply.
It is the customer’s responsibility to verify in advance that their street is accessible to this type of vehicle; in case of doubt, please contact customer service before placing the order.

3. Estimated Delivery Times

Maximus Wood-Fired Ovens are ready to be shipped. Delivery time depends on the selected transport method (standard, express, etc.). A precise estimate is displayed during checkout. As an indication, for France, delivery usually takes around 7 business days after order confirmation.

Delivery times vary depending on the type of product (barbecues, ovens, accessories, etc.), the chosen transport method, and the destination country. This information is specified on each product page. In France, delivery times generally range from 1 to 8 weeks from the date of payment.

Delivery times may fluctuate depending on the time of year. During high-demand periods (spring/summer), delivery may take slightly longer, while it tends to be shorter during the low season (autumn/winter).

These timeframes are indicative and depend on factors such as destination, weather conditions, carrier delays, or unforeseen incidents and force majeure.
If delivery takes up to 30 business days after order confirmation, the customer cannot request cancellation or claim compensation, provided delivery occurs within this period. For items with longer delivery times—such as during peak season or for products requiring specific manufacturing—the timeframe indicated on the product page applies, and delivery will follow accordingly.

4. Procedure Upon Receiving the Package

On the day of shipment, the customer receives a notification confirming dispatch.
The carrier must contact the customer at least 24 hours in advance to schedule a delivery appointment.
Upon delivery, the customer must check the internal and external condition of the package, even if the packaging appears intact.
In case of damage or missing parts, the customer must write “damaged package” on the delivery slip or PDA before signing.

The note “subject to unpacking” has no legal value if added after signing.
If severe damage is immediately visible, the customer may refuse the goods: write “Package refused due to damage” on the delivery slip and do not accept the package.
After delivery, within 48 hours, if damage is discovered during unpacking, send photos and a detailed description of the damage to the company. The note “Damaged package” on the delivery slip remains mandatory to activate the insurance. Without this note, the insurance cannot be activated under any circumstances.
Without these steps (note to the carrier, photos within 48 hours, etc.), coverage of replacement or repair costs cannot be provided free of charge.

5. Deliveries & Special Conditions

Deliveries are made only on business days (Monday to Friday).
The driver delivers the package at the property line.
The customer must check the condition of the package before signing. In case of damage, write “damaged package” or refuse the delivery.

6. Reshipment or Delivery Refusal

If delivery cannot be completed for any of the following reasons, reshipping costs from Portugal will be deducted from the refund:

• incorrect address provided by the customer;
• incorrect contact number preventing appointment scheduling;
• refusal by the customer to accept the goods (except in cases of visible damage).

7. Insurance & Liability

All packages are insured during transport.
Insurance activation depends on strict compliance with procedures: “damaged package” note, claim within 48 hours with evidence, etc.
If these steps are not followed, coverage for damages may be excluded.

8. Warranty & Artisan Manufacturing

All our products come with a 2‑year warranty, in accordance with applicable legislation and our general terms and conditions of sale.
Most of our ovens and barbecues are handcrafted and manually produced.
A tolerance margin of 1 to 7 cm may exist between the actual measurements and those indicated on the product page.
This variation does not affect the quality, performance, or durability of My-Barbecue products.